Customer Reference

Customer Success Function at QOCO includes setting customers up to reach their goals through project implementation, training, relationship building, and continuous support.

For each employee at QOCO, our customer comes first. It is simply in our DNA. To ensure we don’t miss a chance to improve our performance, we regularly measure customer satisfaction and ask for feedback from our partners. In this article, we share the philosophy behind our customer experience management and what stands behind Rolls-Royce’s evaluation of QOCO work.

Finnair’s collaboration with QOCO Systems started with one fairly small project. After Finnair saw that QOCO knows what they are doing, they were given a task to partake in a major transformation project. The goal was to develop a new kind of mobile solution for Finnair.

Rolls-Royce is now globally licensing QOCO Systems’ EngineData.io for its data exchange platform to support seamless integration between airline maintenance information systems and Rolls-Royce digital services for airlines that use Rolls-Royce engines.

Finnair has two traditional warehouses and one automated one in their hangars which are used by technical operations. Airline mechanics use the warehouses to sign out tools and material. Finnair had a target to streamline the tool handling process. The solution was found in MROTools.io software designed by QOCO Systems.