Meet Emil, Solution Analyst at QOCO!
QOCO's most valuable assets are our people. Their dedication, professionalism, willingness to go extra mile to achieve goals is what makes QOCO successful. We have prepared a series of publications to highlight our international workforce. Read about Emil's experience, role and motivational drivers!
What is your role at QOCO?
The role of Solution Analyst at QOCO means that you support new and existing customer engagements. Since our clients are global aviation leaders, the work environment is interesting and constantly changing. The Solution Analyst role requires both a business-oriented mindset to understand customer needs, as well as a good technical understanding of the product we are delivering.
What is your favorite part of your job?
A very enjoyable aspect of the job is the flexibility and lack of micromanagement. QOCO makes sure that employees who are actually doing the job decide for themselves on how it should be done. I am always encouraged to improve on things and build processes for the future. I also enjoy the diversity of tasks and the changing environment.
Another fantastic aspect of the job is the industry itself. It’s great being able to work in an industry as interesting as aviation.
What advice do you have for someone new to the aviation industry?
Being new to the industry myself, I would say that there is nothing more important than having the motivation to learn. The industry is extremely interesting, so I would not consider it to be a difficult thing to achieve.
What skills should someone have to succeed in your role?
A good technical understanding, as well as a business-oriented mindset, is very helpful. Someone with a degree in either business or technology or a combination of the two will do great in this line of work. Also, a proactive attitude and the ability to work both individually, as well as in a team is important. Other skills that I would consider necessary are problem-solving, attention to detail, and good communication skills.
As the position is quite flexible and QOCO is growing rapidly, a person joining our team should be ready to work in an evolving and diverse environment.
Strong motivation is absolutely the biggest success factor. At QOCO, we are not controlling each other, and relationships are built on trust. Therefore, a person must be motivated to succeed in the role.
You mentioned that QOCO is evolving, could you give an example of how your own role changed within the past few months?
When I started, there was a lot of manual work that needed to be done. Once we got rid of these more tedious tasks, we were able to develop our work further. I feel like we have a similar vision for the future within the team which is excellent. Things are always moving forward, and it doesn’t feel like we are constantly doing the same things and drowning in routine. I feel like this is an interesting place to work and grow as a professional, especially since I started here right after I graduated from university. There’s a lot of open room to improve and develop our work in whichever way that we see fit, as well as implement new and more efficient approaches based on our own understanding and experience.
What is QOCO culture from your point of view?
The culture is relaxed, open and people are generally very willing to help others. There are people from a lot of different backgrounds, and I feel like anyone can fit in.
How do you manage your time during workdays?
While I personally keep a fairly consistent work schedule, we don’t have any strictly defined work hours at QOCO. As long as you respect your colleagues’ schedules in regard to meetings, as well as scheduled tasks related to the project you’re working on, the workday can be built around other activities or events in your life. I feel like the work-life balance is really good at QOCO.
We were recently discussing the best tips for time management during a weekly company meeting and a colleague mentioned the strategy of “eating the frog” (based on the book “Eat That Frog” by Brian Tracy). This essentially means starting the day by completing the most important and difficult tasks during the morning, allowing yourself to enjoy the rest of the day. This turned out to be a pretty solid strategy that I have continued utilizing. Admittedly, it does include a large amount of coffee as a side dish to the frog.
Ekaterina Vuorinen
